Shipping policy
At The Wandering Mutt Company our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Delivery information will be updated under the description of each product. The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
***Disclaimer***
Dear Wandering Mutt Parents,
We are always here for you and your pups. We are doing everything we can to have your order shipped quickly. There is the potential that current delivery times may be running longer than usual as a direct result of Covid-19. If you have any questions or concerns regarding a current or future order please contact us at support@thewanderingmuttco.com. We are sincerely sorry for any inconveniences this may cause and will do our best to get you your products as quickly as possible. If there are any major delays, our team will contact you by email.
Stay well and enjoy the extra time with your dogs and family.
Sincerely,
The Wandering Mutt Company Team